Refund policy

Here's the honest version: bath products are personal. Once a Wash Away leaves our hands, we can't restock or resell it. No preservatives, no exceptions, hygiene is hygiene. So all sales are final and we don't accept returns or exchanges.

That said, we want every order to arrive perfect, and we'll stand behind it:

If your order arrives damaged, incorrect, or not at all — email washed@goldenegg.media within 7 days of delivery (or expected delivery) with your order number and a photo of the issue. We'll replace it or refund you. Fast, no interrogation.

Items that have been opened, used, or damaged after delivery aren't eligible.

Thank you for understanding. Every order is packed with care so your Washed experience is fresh from start to finish.